We know that our clients, their families, and our referral sources put their trust in us every day. That’s why values matter and why FirstLantic Healthcare developed a set of principles that form the foundation of our culture and set us apart. Described as the FirstLantic Way, these 21 values guide how we interact with each other, our referral sources, and our patients. This month we are highlighting the principle of “being responsive.”
When FirstLantic talks about “being responsive,” that means ensuring that our patient’s requests are our highest priority. It also means that we respond immediately to all other issues brought to our attention, whether from clients, their families, referral sources or our fellow employees. We don’t put things on the back burner until we can get to them. We solve issues as quickly and efficiently as possible so that our clients and their families can be 100% confident in the quality of our care. We also pride ourselves on our proactiveness, constantly identifying ways to improve processes and systems and be the best possible healthcare provider. Ultimately, FirstLantic’s goal is to ensure our patients and their families feel confident that we will always put their comfort and safety first.
“FirstLantic is easy to deal with. I was always able to call and get a friendly, helpful person on the phone quickly. The aide my mother ended up with was cheerful, competent, and caring. I highly recommend this agency.” Testimonial on Google – Five Star Rating
If you or someone you know is interested in home healthcare services in South Florida, FirstLantic can help. We are locally owned and operated, providing our patients with the highest quality in-home care and placement services in Fort Lauderdale (Broward County) and Delray Beach (Palm Beach County) since 2000.
Click here to contact us.
To read more of our blogs, click here.